Shipping and Returns Policy

Standard Returns

Returns are accepted if initiated by the buyer within 30 days of receipt. Returned equipment must be in the same condition as received per our inspection or else dockages may be incurred. A 20% restocking fee applies to espresso machines, brewing equipment, tampers, and grinders; this covers subsequent physical and mechanical inspection, additional setup/testing, and restocking post receipt. Buyer is responsible for return shipping to our facility (located in Flowood, MS), along with any associated costs that may be incurred.

Cancellations

Orders may be cancelled prior to shipment. Canceled orders above $300 are subject to a 4% convenience fee which covers card processing fees. Orders that have been shipped are subject to our Standard Return policy, excluding special orders. Special orders (customized or made-to-order equipment) cannot be cancelled or returned.

New Espresso Machines and Commercial Equipment

New machines that are in stock at our warehouse or manufacturer warehousing are typically bench tested, packaged, and dispatched within 1-2 weeks. Espresso machines ship freight, which typically requires up to a week for delivery.

Refurbished Espresso Machines

Renewed machines typically dispatch within 3-5 business days. Espresso machines ship via freight and can take up to one week to deliver within the U.S.

Backordered Equipment

All parts and many products ship the next business day unless otherwise stated on the item’s product page. Custom equipment or equipment on backorder will have longer lead times. While it’s rare, if you place an order that appears in stock but is on back order, we will contact you and provide a delivery estimate. You are welcome to receive a refund or proceed with the order at that time. Please contact us for the latest information.

Damaged Merchandise

If merchandise is damaged upon receipt, please let us know within 3 days and we will make it right. So, please inspect your order prior to signing for your package. Note any damage to the packaging with the carrier, take a photo or as many as needed with your phone and call or email us to report any damage immediately. All damage claims must be started within 3 days of receipt. Retain all original packaging, including labels for inspection by carrier.